Privacy policy

This English translation is provided for convenience. In the event of any discrepancy, the French version prevails.

Last updated: 18 September 2026

1. Data controller

Copain.e, SASU (simplified joint-stock company with a sole shareholder) with share capital of 1,500 euros
60 rue François 1er, 75008 Paris, France
Paris Trade and Companies Register (RCS) 993 720 440
Contact: contact@copaine.com

2. Data we collect

We collect:

  • Identity and contact details: surname, first name, postal address, email address, telephone number.
  • Orders: items, amounts, order history, delivery address, chosen pick-up point.
  • Payment: card details are processed directly by our payment provider. We never have access to them and do not store them.
  • Browsing: pages viewed, IP address, type of device and browser, via cookies.

3. Purposes and legal bases

Processing and delivering orders Performance of the contract
Answering customer service requests Performance of the contract
Sending the newsletter Consent
Measuring site traffic Consent (cookies)
Meeting our accounting and tax obligations Legal obligation
Preventing fraud Legitimate interest

4. Recipients

Your data is accessible to authorised staff at Copain.e and shared with our processors strictly as far as necessary: shop hosting (Shopify International Limited, Ireland), payment provider, carriers and shipping solution, email sending tool.

We never sell or rent your data to third parties.

5. Transfers outside the European Union

Some of our processors may process data outside the European Union. These transfers are governed by the European Commission's standard contractual clauses or by an adequacy decision.

6. Retention periods

  • Customer account: for the duration of the relationship, then three years after the last contact.
  • Orders and invoices: ten years, in line with accounting obligations.
  • Newsletter: until consent is withdrawn, then three years.
  • Cookies: thirteen months at most.

7. Your rights

Under Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act (loi Informatique et Libertés), you have the rights of access, rectification, erasure, restriction, objection and portability, as well as the right to set instructions regarding what happens to your data after your death.

To exercise them, write to us at contact@copaine.com. We reply within one month. Proof of identity may be requested if there is serious doubt about your identity.

You may also lodge a complaint with the CNIL (French data protection authority): 3 place de Fontenoy, TSA 80715, 75334 Paris CEDEX 07, France — www.cnil.fr.

8. Newsletter

Sign-up is based on explicit consent. Every message includes an unsubscribe link, effective immediately. You can also write to us to be removed from the list.

9. Cookies

The site uses cookies necessary for it to work (cart, session, security), which do not require your consent, as well as audience-measurement cookies and, where applicable, advertising cookies, which are only set once you have agreed.

You can change your choices at any time via the “Cookie preferences” link in the footer, or through your browser settings.

10. Security

The site is fully encrypted (HTTPS). We implement appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.